[{"title":"What are Critter Rewards?","content":"

Critter Rewards is our way of saying thank you! When you create an account, you'll automatically start earning points for things like shopping, referrals, and other activities. Your points can be redeemed for discounts—so the more you collect, the more you save.

"},{"title":"Who can join?","content":"

Anyone with an account is automatically enrolled—no extra steps needed!

"},{"title":"How do I earn points?","content":"

You’ll automatically earn 250 points just for signing up, and then 5 points for every $1 you spend. You can also earn bonus points by following us on Instagram and through other simple actions. To see all earning options, head to the Critter Rewards tab on our site. Points can be redeemed in-store or online in $5 increments, up to $20 off a single purchase.

"},{"title":"How do I redeem my points?","content":"

Click on the Redeem Points tab to see the rewards available. If you have enough points, you’ll be able to redeem them instantly at checkout or for listed offers. When you shop in-store, we’ll also remind you if you have a reward ready to use.

"},{"title":"Is there a limit to the number of points I can earn?","content":"

Nope! There’s no cap—earn as many points as you like.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: Your points are ready to use!

Pending: These points need to be verified first—typically after purchases or referrals.

Cancelled: These points won’t be added to your account. This may happen if, for example, a purchase is returned or cancelled.

"}]

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