Our Story

Our cozy and curated pet store offers a range of high-quality pet products (pet food, pet toys, pet clothes, and pet supplies) for dogs and cats, with a strong emphasis on sustainability and supporting local makers at prices that are accessible to everyone in our community.

Caring for Pets, Supporting Community

Located in the heart of Downtown Toronto in the beautiful Brockton Village neighbourhood, we bring together a curated selection of high-quality dog and cat pet products (pet food, pet toys, pet clothes, and pet supplies) with a focus on ethically sourced, Canadian-made products, complemented by trusted, high-standard brands from around the world.

From nutritious foods and cozy beds to durable toys and stylish accessories, every item we carry is chosen to meet the needs of modern pets and their families, with accessible price points for the entire community.

We believe in a friendly and approachable shopping experience for our visiting pets and humans alike, serving you with practical advice about our thoughtfully selected pet products.

Our space isn’t just for shopping—it’s a place to connect in the community. Whether you’re picking up treats, browsing our pet-friendly greeting cards, or stopping by to contribute to our on-site donation box for local rescues, Critter & Co. is your go-to for a high-quality, thoughtful approach to pet care. We’re proud to be a local, independent, woman-owned business, with a mission to create a happy, healthy, and sustainable future for pets, their families, and our community.

Our Promise to Pets & Their People

At Critter & Co., our values guide every decision - from the products we select to the welcoming environment we create for our visiting pets and their people. Our store is organized and we are committed to fostering a fun and happy environment for you and your critters.

Quality Standards

We’re meticulous in our selection process, using a criteria each brand must meet to align with our standards for ingredient transparency, ethical sourcing, durability and value-focused pricing.

Community Engagement

We aim to support local rescues and shelters that also meet our ethical standards for the care and well-being of animals, ensuring that every pet receives the compassion, respect, and second chance they deserve.

Through regular pickups and partnerships, we ensure that donations reach those who need them most. Our community page also shares local pet news and events, helping connect our customers with the best pet-related resources in Toronto.

Sustainability

Our commitment to eco-friendly practices goes beyond product choices. We’re exploring low-emission delivery options and carefully select brands with a focus on sustainable practices, striving to reduce our environmental impact wherever possible.

Customer Experience

We want Critter & Co. to be a warm, fun, trusted place for pet lovers. With thoughtful touches and a friendly, knowledgeable team, we aim to make every visit comfortable and enjoyable, where customers feel at home and can find what they need with ease.

We also love hearing from our customers! If there’s a product you’d like us to carry, you can email us at hello@critterpetoutpost.com or use the pop-up request form on our website. The more specific you are about what you’re looking for, the quicker we can bring the item in for you.

Transparency and Integrity

We partner only with brands that align with our values, and we’re upfront about our business practices and product sourcing. Integrity is at the core of every choice we make.

Inclusivity and Approachability

Critter & Co. is a place for everyone—whether you're a new pet parent or a long-time animal lover. We encourage questions of all kinds, and we’re here to help, no judgment.

Ethical Business Practices

Fair pricing and support for underrepresented, family-owned brands are essential to us. We offer a variety of foods and supplies at different price points, ensuring accessibility for all pet owners.